Privacy Policy

(Last Updated 24 AUG 25)

This Privacy Policy describes how HopSpot PTY. LTD. (“HopSpot”, “we”, “our”, “us”) collects, uses, discloses, and protects personal information.

HopSpot complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

- Identity & Contact Information – name, email, phone, login details.
- Location Data – GPS (if you consent) to show nearby venues.
- User-Generated Content – vibe posts, photos, updates.
- Demographics – age group, gender (aggregated).Usage Data – app activity, device type, IP address.
- Venue Data – promotions, events submitted by venues.Third-Party Data – venue details via Google Places and APIs.

2. Purpose of Collection

- Provide real-time crowd levels, promotions, and events.Enable venues to access aggregated analytics.
- Personalise and improve user experience.
- Communicate updates and promotions (opt-out available).
- Comply with legal obligations.
- Maintain app security and functionality.

3. Data Sharing & Disclosure
- Venues – aggregated analytics only, no identifiable patron data.
- Service Providers – AWS, Firebase, Google APIs.Legal – if required by law or regulation.
- Business Transactions – mergers or acquisitions.
- Advertisers – anonymised data unless explicit consent is given.

4. Security

‍We use encryption, role-based access, and regular monitoring to protect your data.

5. Retention

Personal data is stored only as long as required. Vibe posts may expire automatically or be deleted by the user. Account deletions result in data removal or anonymisation.

6. Your Rights
‍
- Access and update personal info.
- Withdraw consent for location tracking.
- Opt-out of marketing communications.
- Request account deletion.

7. International Data Transfers

‍Data may be stored on servers outside Australia. Safeguards are in place for cross-border transfers.

8. Children’s Privacy
‍HopSpot is intended for users 18+. We do not knowingly collect data from minors.

9. Accuracy Disclaimer

‍Occupancy and vibe data may be crowdsourced and are provided as estimates only.

10. Changes

‍We may update this policy. Material changes will be notified via the app or email.

11. Contact:

HopSpot PTY. LTD.
email: privacy@hopspot.live